Why attachments will not open

Attachments are saved in your Documents folder by default. You can't change the default location but can specify a different location each time you save an attachment. Choose the drop-down arrow to the right of the attachment icon to open the attachment menu.

How do I save an edited attachment so my changes are attached to the original email? If the attachment sender used OneDrive or another cloud storage option, any changes you make to the attachment are automatically saved.

If the sender didn't use a cloud storage option, use the drop-down arrow to the right of the attachment and choose Save to OneDrive. Can I turn off attachment preview?

You turn file preview on or off in the Trust Center. To turn off a specific attachment previewer, click Attachment and Document Previewers , clear the check box for a previewer you want to turn off, and then click OK. How do I open or preview PDF attachments? How do I change the browser used when opening or previewing attachments? Outlook will use your default browser to open or preview many types of attachments. To change your default browser, see Change your default browser in Windows If the program you choose works, then you can set it as the default program for the future.

Click on it to set it as your usual previewer. If your desktop is armed with a strong and protective antimalware program, then chances are it is blocking the attachments. Malware often hides in attachments, particularly in phishing emails. If the attachment comes from a close or professional contact, then you should let them know.

Attachments may also come in multiple files, which is why senders may compress them in zipped files for faster sending. Zipped files may also have.

Equipping your system with zip file extractors is the only way you can view compressed attachments. If your sender is using a Mac and you have a PC or vice versa , then the format of a shared filed may be incompatible with your system. This is a common case between senders and receivers.

If an attachment is corrupted, it is considered unusable or inoperable. Now we come to the main topic of this post which is How to fix the email attachments not opening problem on outlook. If you are facing this problem where any of your email attachments are not opening on outlook. We will try with the easiest ones first:. Sometimes due to some cache or memory issue the page cannot load the attachments.

The first thing to try is to refresh the page and see if it works. Usually a simple refresh is all it needs to clear the problem. If it works then well and good but if not then move onto the next option. Sometimes the attached file is corrupted due to probably internet connection issue of the sender.

If that is the case then unfortunately the only way you will be able to open that file attachment is to ask the sender to send the email again using the correct file.

When you have refreshed the page and you still see that none of the file attachments is opening then you have a slightly bigger issue. See if you are getting the following error:.

If you are getting the above error then no matter what you do you will not be able to open or download the attachment from outlook. Finding an easy fix then becomes your first priority. You can try different browsers but still will not be able to open or download any attachment. The funny part is that if you have Mail enabled on your mobile phones then you will be able to open the attachments without any problem.

It is just when you are using outlook. Even if you forward the email to a colleague the same file will open for them but not for you. This whole issue is due to a verification problem of your email on outlook. You can send and receive as many attachments as you like.

Popular Read: How to watch Videos not available in your Country from anywhere. It can be really frustrating when none of your email attachments are opening. Especially if all your work is done through email. Your efficiency dips and that is never good. Following the steps mentioned above you will be able to solve this problem once and for all.

Follow us on Facebook , Instagram and Twitter to stay updated. It is tried and tested by us but it is not our own. Infinity Folder or anyone at infinityfolder. Popular Reads on Infinity Folder. Great help and support and excellent stepwise explanations to fix the problem that could not be resolved by IT person and Microsoft straight away! This article was of great help! Was unable to open any attachments and email verification as suggested solved it.

Thanks again!